1. How much is shipping?
We ship only by DHL and use their shipping zones for that. Your shipping costs are automatically calculated after entering your address. Packages within Germany are shipped free of charge.
2. Can I cancel my order?
To cancel an existing order, please contact us as soon as possible. If you have already received the email with the shipping confirmation, it is no longer possible to cancel the order. In this case you can ask for a return or exchange.
3. Can I order WOKEBY products without VAT
Yes. The value added tax is automatically calculated according the country of your invoice address. The only requirement for a tax free purchase is that both the invoice and the delivery address are located outside the EU. If you are interested to buy B2B please send us a short mail to firstname.lastname@example.org or use our contact form.
4. Will I receive an invoice for my order?
For each order placed with WOKEBY an invoice is issued immediately after the order is placed. This invoice will be sent to you automatically by e-mail after the purchase process. To receive a additional copy of your invoice, please contact us by email at email@example.com.
5. Can I change an order after I have placed it?
If you wish to make changes to an order you have placed, please contact us as soon as possible. You can reach us by e-mail at firstname.lastname@example.org.
6. Can I have WOKEBY products delivered outside the EU?
Products bought from outside the EU do not contain German VAT. The only requirement is that both the invoice and the delivery address are located outside the EU.
7. Accepted payment methods
- SOFORT bank transfer by STRIPE
- Credit card by STRIPE
- free pickup
- advanced payment – Bank transfer
8. Common delivery times
- Germany: 1 day processing+ 2 days transport by DHL
- adjacent EU countries: 1 day processing + 2-4 days transport by DHL
- other EU countries: 1 day processing + 4 -10 days transport by DHL
- International: 1 day processing + 10 – 19 days transport by DHL